Oman International Trade & Exhibitions LLC ("OITE", "we") sells tickets to the conferences, exhibitions and events we organise — such as COMEX, Oman Climate Week, Logistex and GEDEX. This policy explains how refunds, cancellations and transfers are handled for those tickets. Ticket purchases are for admission to a scheduled live event, and this policy forms part of your purchase.
Tickets are non-refundable. Once a ticket purchase is completed and payment is confirmed, the amount paid is not refundable, except in the specific circumstances set out below (event cancellation or postponement by OITE, and duplicate or erroneous charges). Change of mind, inability to attend, travel or visa issues, and schedule conflicts do not qualify for a refund.
If you cannot attend, you may transfer your ticket to a colleague or another delegate at no charge, at any time before the event begins. Send the request from your registered email address to info@oite.com with the new attendee's name, email, company and job title, and we will reissue the badge. A ticket may be transferred once.
If OITE cancels an event, ticket holders are entitled to a full refund of the amount paid.
If OITE postpones or reschedules an event, your ticket automatically remains valid for the new date. If you are unable to attend the new date, you may instead request a full refund within 14 days of the postponement being announced.
OITE is not responsible for any other costs you may incur in connection with attending an event (including travel, accommodation or visa fees).
If you were charged more than once for the same ticket, or a payment was taken in error, contact us with your payment reference and we will verify and refund the erroneous amount in full.
To be clear: tickets become strictly non-refundable as the event approaches and cannot be refunded once the event has started or after it has concluded. No-shows are not eligible for a refund. The only exception during this period is cancellation of the event by OITE.
Where a refund is due under this policy, it is returned to the original payment method used at purchase, through our payment provider (Thawani). Approved refunds are issued in Omani Rial (OMR) for the full amount paid — OITE absorbs any payment-processing fee. Refunds are typically processed within 7–14 business days of approval, after which the time for the funds to appear depends on your bank or card issuer.
Email info@oite.com from the email address used at registration, and include your name, the event name, and your order or payment reference. We will respond and, where a refund applies under this policy, process it as described above.
If our practices change, this page will be updated and the effective date revised. The policy in force at the time of your purchase applies to that purchase.
Oman International Trade & Exhibitions LLC · Muscat, Sultanate of Oman
info@oite.com · oite.com